BCA Prioritas
Monday, August 15th, 2005I registered this kind of premium services that BCA (Bank Central Asia
is one of the largest network Bank in Indonesia) has offered to some
customers. And today 15 August 2005 I have been asked to give some more
unfilled information that it should be filled at registration form. I
thought on my last visit was all of forms is filled out. I think
customer service lady must have forgotten to ask me to fill this form.
Anyway it was not a problem at all actually. But then I have a bank
transfer had to be made today. It was a RTGS (Real Time Gross
Settlement) transaction to BII. After finished filling up all forms,
the lady just give me queue number and it was 42. So it was 36 is the
last queue number that served at that time. Man, all customers seemed
really taking their time. From what I observed that they have already 4
tellers which is is more than usual queue but they dont have non-cash
teller only. Each customer would take probably about 10-15minutes to be
finished serviced. That it left me about 30-60 minutes waiting then.
BCA Prioritas has been selected as premium banking, we have different
room where place all customer service and tellers. The room itself is
air conditioned and they provide tea, coffee, cakes (it was bolu kukus
that day), news paper, bloomberg TV and some more hospitalities. But
really for me thats all not I really wanted. I want to be served
properly and quickly. It is pissing me off when I had to queue long to
get some services. Bank needs our money, customer money so I cannot
take the reason for long queue to have a service.
Then something
came up in my mind, coz I have TAPRES account so this Bank has a
separate line queue for TAPRES only. I had to go down to 1st floor from
5th to see if this queue line is long as well. When I reached the line
it was only 1 person who was already in teller. So this is much better
I think because I thought it would be take about another 2-3 minutes.
Then right 2 minutes this guy left from teller and my RTGS Transaction
only took about 3 minutes time. Then finished.
So much for BCA PRIORITAS…. maybe today is not my day